Memorial U Class Listings

Winning Strategies for World Class Service
Provide you with the knowledge, skills, and tools to create extraordinary customer service in your department.

WOW! Wizard School
Provides an opportunity to turn dull, mundane projects into projects that matter, make a difference, and yield extraordinary results. Explore the 4 phases, work with prototyping, design and beauty, and share your project with others.

Memorial Employee Orientation Workshop
One day session presented by Memorial's Administrative staff. It is designed to orient the new employee to Memorial's culture while highlighting its mission, vision and values. The workshop "drives" home the importance of each employee's role in striving for World Class Service and MHS being a great place to work.

Memorial Employee Booster Orientation
New employees are encouraged to attend the Booster within 3 months of hire. It is designed to focus on the people within the organization highlighting diversity, sexual harassment, and the employee's values.

7 Habits of Highly Effective People
In today's business environment, it's not enough to do things differently. You must do different things. This workshop will help you change the fundamental way you approach your job, relationships, and even problems and opportunities. Once you see and think differently you will act differently, and those actions will produce superior results.

4 Disciplines of Execution
Today's workplace demands that you and your team focus on not just merely important but what's wildly important. But how do you get everyone on the same page and directed toward those things that will move your team?

Heart Math
Learn concepts of emotional self management and how to apply during stressful events.

Heart Math Booster
Follow up discussion and review of stress management.

Hartman Profile Debriefing
Review and translate data received from the profile. Interpret scores, ask questions and discuss the profile.

7 Habits/Heart Math
This is a combined 7 Habits of Highly Effective People and Heart Math.

Coaching & Mentoring
Provide an overview of the use of coaching and mentoring as interactive tools that can help develop Memorial's people assets. Discuss the unique differences between coaching and mentoring, appropriate uses of each tool, as well as their value-added/benefits to the organization.

Intro to Performance Improvement
Find out what impact you can have on performance improvement. Learn how to use PDCA and Focus PDCA to improve everyday problems in clinical and non clinical areas. Discover how processes influence quality and understand the impact of variability.

The Four Roles of Leadership
Focus on the roles and principles of leadership that enables the participant to achieve meaningful and lasting results.