Winning Strategies for World Class Service
| Title | Winning Strategies for World Class Service |
| Prerequisites | None |
| Key Objectives | 1. Cite personal experiences of extraordinary customer service. 2. Discuss the nine principles of world class service. 3. Describe Memorial's World Class Initiatives. 4. Develop an action plan to create world class service in your department. |
| Description | Provide you with the knowledge, skills, and tools to create extraordinary customer service in your department. |
| Intended Audience | New managers, experienced managers who want a "world class" refresher, and "rising super star" staff members. |
| Length | 4 Hours |
| Class Size | 10 to 25 |
| Cost | $0 |
| Contact Information | Patty Tomaszewski, 647-7901 Barbara Walsh |