Learning
Histories
A
Breath of Fresh Air? Looking Ahead at the ALA-I Lung Center
In the future, the
American Lung Association hopes that not only will it have helped
to provide a model for other Lung Centers in the state, but that
it might offer coordination between Lung Centers. This and other
foreseen benefits and roles of the American Lung Association include:
- Providing statewide
coordination for all Lung Center hospitals.
- Providing standardized
training for physician and hospital medical staff.
- Providing standardized
program and curricula for patients based on the National Heart,
Lung and Blood Institute Guidelines.
- Capturing statewide
data.
- Disseminating
outcomes.
- Placing Lung
Center Coordinators in Indiana communities to market Lung Centers.
- Reducing the
health costs of managing chronic lung disease to employers, insurers
and patients/families.
- Increasing physician
productivity and effectiveness and the compliance rate among patients.
- Giving easy access
to its patient disease management programs in rural and inner-city
areas.
- Linking the new
Asthma Clinical Research Center (in the Indiana University School
of Medicine) to Lung Centers around the state.
- Lending its name
and imprimatur to hospitals/clinics.
Eighteen sites for
ALA-I Lung Centers have been identified in fourteen Indiana cities
for future development. The annual budget for each Lung Center from
a Lung Association perspective is $81,400, which includes costs
for the personnel the Association provides, equipment, as well as
all expenses for training and marketing. The Lung Association has
begun work on a capital campaign to fund development of the Lung
Centers with a goal of raising $2.8 million dollars. A marketing
plan does, and will continue to assist, in the Centers community
visibility and medical networks.
ALA-I
Lung Center
Marketing
Plan
1. Promotional brochures
for physicians and patients are completed. There is general agreement
that the key to strong patient referral is wide acceptance by primary
care physicians. The basic marketing message is that children and
adults with chronic lung disease require:
- Medical management
- Drug therapy
- Patient education
The American Lung
Association of Indiana Lung Center works with the patients
physician to achieve this education and build personal disease management
skills. Knowledge is a powerful medicine©.
2. ALA-I staff will
accompany pharmaceutical representatives on physician calls. (The
emphasis will be on visiting primary care physicians.) The purpose
is to introduce the Lung Center to physicians and give Briefing
Breakfasts invitations to the physicians support staff. Note:
a disclaimer concerning the ALA non-endorsement of all drugs will
be scripted and stated to physicians.
3. Briefing Breakfasts
are designed to acquaint the physicians medical and support
staff with Lung Centers as well as future training sessions designed
for them. The purpose of this training is to enhance physician productivity
and achieve greater patient compliance.
4. The ALA-I will
establish a local Oversight Committee and invite those physicians
who have influence among their peers. The purpose of the Oversight
Committee is to communicate the purpose of the Lung Center to the
physician community and advise ALA-I on physician concerns and suggestions.
5. Feature articles
are planned for The South Bend Tribune and will be submitted to
every newspaper in a community targeted for a Lung Center.
6. Presentations
will be offered to: Rotary, Kiwanis and other service clubs; senior
citizen centers, churches, AARP meetings, bank senior clubs and
other groups that address the needs of senior citizens; the general
public with such topics as Asthma Basics for Adults, Living with
COPD, and Pediatric Asthma -- What Parents Should Know.
7. Off-site programs
are planned to capture the communitys attention and reach
additional clients:
- Athletes and
Asthma Workshop, University of Notre Dame. It is estimated that
70% to 80% of teenagers who have asthma also have exercise induced
asthma. The Lung Center will sponsor a 2-3 hour Saturday morning
workshop and invite teen athletes, parents, coaches, and trainers.
The marketing message will appeal to young athletes who desire
to improve their athletic performance.
- ALA-I Lung Center
Corporate Clinics. It is anticipated that senior level corporate
managers will not go to a Lung Center. ALA-I will therefore actively
pursue the corporate/professional market and take Lung Centers
directly to the work-site.
8. ALA-I will conduct
a market analysis to determine the efficacy of the various advertising
vehicles.
A November evaluation
of the ALA-I Lung Center in South Bend should provide an idea of
what the future of Lung Centers in Indiana will be. Until then,
local staff of the Lung Association and Memorial continue to press
on diligently. Whats the outlook for the Center? "I dont
know," said Stephanie McCune, "I think once we get the
doctors to learn this [the Lung Center] is an aid to them, then
I think well make it." Dick Beall, after acknowledging
the puzzle of trying to bring people in to the Lung Center says
with determination, "We really and truly have to figure this
thing out."
For more than a
few patients, they already have. A mother who has visited the Center
because of her toddlers asthma, says that at the Lung Center,
"They have the time to sit down and explain everything
things you would never get from a doctor simply because they dont
have the time. It was wonderful." She adds that both she and
her husband have received information about their daughters
asthma through the Center thats helped them to understand
and manage their childs disease.
A fifty-nine year
old asthma sufferer first visited the Lung Center in December of
1998, and has returned for several information and instruction sessions
since. Although she was able to hold a job before going to the Center,
many every day activities, like carrying groceries or doing laundry,
were things she couldnt do by herself. "I have come so
far," she says, "In the beginning, you feel like you havent
accomplished a whole lot. It takes time. But then, you start feeling
like, Oh, man, Im doing something I havent been
able to do before. Theyre [Lung Center staff] really good.
I have nothing but positive things to say about them. They are so
many things I never thought about with asthma...Its marvelous
to know. Last year, I couldnt even hold my grandchildren,
because I couldnt pick them up," she says, "Now
I can." Holding grandchildren, grocery shopping, walking, breathing
-- simple things that really define what quality of life
is all about. Stories like these show best what the ALA-I Lung Center
is truly working for.
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